At Book Desert Safari, we strive to provide exceptional travel and tourism experiences in Dubai while adhering to the regulations of the United Arab Emirates. This detailed refund policy outlines our commitment to fairness, transparency, and compliance with UAE law. Please carefully review the terms and conditions that govern refunds for our services.
Customers can cancel their bookings by contacting our customer support team via the provided contact information on our website. The following conditions apply to cancellations:
The refund amount is subject to the terms and conditions set by the specific activity or tour operator and any applicable fees. Book Desert Safari may charge a reasonable processing fee for handling cancellations. The refund amount will be determined on a case-by-case basis under UAE law.
In accordance with UAE law, if a customer fails to show up for a booked activity or tour without prior cancellation, no refund will be provided. It is essential to communicate any changes or cancellations with our customer support team on time.
UAE law acknowledges unforeseen circumstances, such as natural disasters, civil unrest, or any other events beyond our control. In such cases, Book Desert Safari reserves the right to modify or cancel bookings without a refund. We will make every effort to reschedule or provide alternative options in compliance with UAE law.
Customers may request changes to their bookings, subject to availability and UAE law, as well as the policies of the specific activity or tour operator. Any changes made may be subject to additional charges.
Customers are responsible for providing accurate information during the booking process, as required by UAE law. Any discrepancies or errors in booking details may affect refund eligibility.
This refund policy is designed to be under UAE law, and any disputes will be subject to the jurisdiction and dispute resolution methods as outlined by UAE law