Book Desert Safari Refund Policy

At Book Desert Safari, we strive to provide exceptional travel and tourism experiences in Dubai while adhering to the regulations of the United Arab Emirates. This detailed refund policy outlines our commitment to fairness, transparency, and compliance with UAE law. Please carefully review the terms and conditions that govern refunds for our services.

1. Booking Cancellations:

Customers can cancel their bookings by contacting our customer support team via the provided contact information on our website. The following conditions apply to cancellations:

  • Cancellation Period: Customers can cancel their bookings at any time before the scheduled date of the activity or tour.
  • Refund Eligibility: Refund eligibility is subject to the specific activity or tour booked and is influenced by third-party vendor policies, if applicable. We will provide comprehensive information about refund eligibility for each booking at the time of reservation.

2. Refund Process:

  • COnline Payments: If you made an online payment, the refund will be processed through the same payment method used during booking. Please allow a reasonable processing time for the refund to be reflected in your account.
  • Cash Payments: If you made a cash payment in person, the refund will be provided through a bank transfer or other agreed-upon methods, as required by UAE law. Additional fees may apply.

3. Refund Amount:

The refund amount is subject to the terms and conditions set by the specific activity or tour operator and any applicable fees. Book Desert Safari may charge a reasonable processing fee for handling cancellations. The refund amount will be determined on a case-by-case basis under UAE law.

4. No-Show Policy:

In accordance with UAE law, if a customer fails to show up for a booked activity or tour without prior cancellation, no refund will be provided. It is essential to communicate any changes or cancellations with our customer support team on time.

5. Force Majeure:

UAE law acknowledges unforeseen circumstances, such as natural disasters, civil unrest, or any other events beyond our control. In such cases, Book Desert Safari reserves the right to modify or cancel bookings without a refund. We will make every effort to reschedule or provide alternative options in compliance with UAE law.

6. Changes to Bookings:

Customers may request changes to their bookings, subject to availability and UAE law, as well as the policies of the specific activity or tour operator. Any changes made may be subject to additional charges.

7. Customer Responsibilities:

Customers are responsible for providing accurate information during the booking process, as required by UAE law. Any discrepancies or errors in booking details may affect refund eligibility.

8. UAE Legal Compliance:

This refund policy is designed to be under UAE law, and any disputes will be subject to the jurisdiction and dispute resolution methods as outlined by UAE law